Returns & Exchanges
At Thick Ass Glass, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused items in their original packaging. Please ensure all glass products are thoroughly inspected upon arrival to qualify for our break-free guarantee.
Check Eligibility
Verify that your item is unused, in its original packaging, and within the 30-day window from the date of delivery.
Submit a Request
Contact our support team or use our online portal to provide your order number and photos of the item to receive a Return Merchandise Authorization (RMA).
Pack and Ship
Securely package your items with plenty of padding to prevent transit damage and attach the provided return shipping label to the outside of the box.
Inspection and Refund
Once our warehouse receives and inspects your return for usage or damage, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing